FAQ

NOTE: Design is trademarked. Please do not duplicate design. 

Why does the print on my garment look faded?

With DTG (direct-to-garment), designs are printed directly onto the garment and absorbed into the fabric. DTG method is used for most of our t-shirts.

  • DTG inks are eco-friendly, CPSIA-compliant, non-toxic, non-hazardous, and soluble in water. They're free from heavy metals, formaldehyde, and Alkylphenol Ethoxylates (APE).
  • Opaqueness varies depending on the garment. Lighter weight garments with more cotton content, such as t-shirts will have a more opaque print result. Heavier weight garments, such as sweatshirts and hoodies, will have a less opaque print result because the fabric is thicker and will absorb the water based ink more. This results in seeing the garment through the print a bit.

Why does my item have a vinegar smell and/or a yellowish color cast?

When unpacking your item with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white or yellowish residue. Don’t worry that is not unusual- its from a fixation agent applied during the printing process and  is not permanent.

Fixation agent (also known as pre-treatment) is used for all DTG prints. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment. Neither the residue nor the smell is permanent and both should go away after one wash. If it does not disappear after the first wash, please contact us with 2-3 clear photos. At least one should be of the full garment and a couple of up close photos of what you are seeing to info@b2rlifestyle.com. Please send within the first 7 days of receiving your garment.

Why am I seeing white through my elastic items?

Our leggings, sports bras, & swim wear are sublimated on a base white material, cut, and hand-sewn. The white can show slightly through darker colors and the inside of the legging may not line up completely. Seeing some white on the seams is also normal.

Recommended Care Instructions

T-shirt, Sweatshirt, and Hoodie Care Instructions

  • Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors.
  • Use non-chlorine bleach, only when necessary.
  • No fabric softeners.
  • Tumble dry low, or hang-dry for longest life (recommended).
  • Cool iron inside-out if necessary. Do not iron decoration.
  • Do not dry clean.
  • Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer setting can shrink the garment, as well as damage the print.

Legging Care Instructions

  • Our leggings can be washed at any temperature setting without affecting quality.
  • Wash with like colors, as the polyester fabric may make colors run.
  • Too high temperatures during washing and drying may shrink the fabric.

Shipping

Wrong Address and/or Unclaimed Shipments

It's extremely important you double & triple check your address. If your order is returned due to insufficient address, you will be responsible for reshipment cost upon confirmed updated address, if applicable. 

This can happen if -

  1. An address is invalid or missing information
  2. The carrier is unable to deliver your package
  3. The order is refused by the customer at time of delivery.

We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

When will I get my order?

All orders are subject to a processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from the fulfillment center by the applicable carrier. Order processing and fulfillment can take up to 3 days. Shipping may take an additional 3-5 business days for delivery. 

Return Policy

Item Exchange  

Currently exchanges aren't available. 

Returns

Currently, returns aren't able to processed for non-damaged items. Please review product description & size chart to ensure you purchase your desired fit. If you have any questions about a size before placing your order, please make contact via the Contact Us form. 

Damaged, defective, or incorrect items must be reported within 7 days of delivery. 

Items must be received within 7 days from the delivered date. Items received must be unused, undamaged and in original packaging. With limited exceptions, we do not provide prepaid return labels; return shipping fees are incurred by the buyer.

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 7 days of the delivery date.
  • Items must be unworn, unwashed, and have original tags attached, show no signs of wear, and returned in their original packaging.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Swimwear and custom pieces are non-returnable.

 Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.